Category: Customer Success

I Don’t Believe in Happy Customers

I’ve been spending a lot of time with Medical professionals lately. No, it’s not because I’m developing an illness, but it has come with the territory of dating someone in Medical School. Guaranteed at least one person at Medical social functions asks “So are you in Medicine as well?” Hah. No. But once that question escapes their mouths, they’re about… Read more →

What is Customer Success?

It’s been a long time since I’ve written a blog, and that’s entirely because I’ve been engrossed completely in a new employment situation. About four months ago, I took a job as the Customer Success Manager at a Social media lead generation platform. However, I’m in a bit of a unique situation.  You see, I’m the Customer Success Manager (we’re currently hiring… Read more →