I’m not allowed to write on our team whiteboard. A broken wrist and a titanium plate drilled into my bone has ensured my chicken scratch handwriting for life. I much prefer the clickity-clack on my MacBook Pro with dual 27” external monitors. I have one of my team members write everything on the board, because they’ve disallowed me from writing… Read more →
Category: Customer Success
I Don’t Believe in Happy Customers
I’ve been spending a lot of time with Medical professionals lately. No, it’s not because I’m developing an illness, but it has come with the territory of dating someone in Medical School. Guaranteed at least one person at Medical social functions asks “So are you in Medicine as well?” Hah. No. But once that question escapes their mouths, they’re about… Read more →
Lessons Learned: Don’t Over-Engineer
A few weeks ago, I got a 570-word marketing email from the nonprofit organization that I support. Halfway through a scroll, I started to squint. After finishing the email, I scrolled back to the top and read it again. My eyes paused at the three bullet points about ⅓ the way down the email. They were thanking their donors for… Read more →
What is Customer Success?
It’s been a long time since I’ve written a blog, and that’s entirely because I’ve been engrossed completely in a new employment situation. About four months ago, I took a job as the Customer Success Manager at a Social media lead generation platform. However, I’m in a bit of a unique situation. You see, I’m the Customer Success Manager (we’re currently hiring… Read more →